With a combination of user data, collaboration, and empathy, I craft powerful experiences for users. My designs empower product development teams to deliver that same value directly to their customers.
I'm a resourceful data-driven design leader with 15+ years of creative experience in overseeing user research and providing human-centered design solutions. Over that time, I have developed a standardized process for executing data-driven design I have followed as part of several different types of organizations.
I am a proactive problem-solver, with a portfolio demonstrating success in resolving complex design challenges. As a visionary leader, I excel at sharing the big picture and shaping strategies to achieve business goals.
Passionate about promoting a culture of diversity, inclusion, and belonging, an an expert at facilitating productive group conversations. Hear what others have said about their time partnering with me.
I have been fortunate to work on projects in a myriad of industries: civic tech, education, fin-tech, and DevOps. Below are a few of my favorite projects, showing my design process in action.
With my help, the Onvi team was able to pivot their current product offerings to meet rapid changes in the Food and Hospitality markets after the world reopens from COVID-19. In 3 months, we released our MVP and, just three months later, had a fully market-viable offering.
From 500 packages to 1 million! My involvement in GitLab's Package and Container Registries covers foundational discovery research through design, development, and eventually quality and product data strategy.
Your local parks and recreation department handles more than just the neighborhood pool. Rec agencies are in charge of sports leagues, after-school programs, recreation centers, events, parks, forests, lakes, and even golf courses.
The primary focus of the Inspector App is to enable city growth through organizing inspections. This single solution allows cities and municipalities to smooth and simplify the building inspection process.
I can state this plainly, Iain is by far the best UX designer I have worked with.
His focus on research, empathetic design, and fostering collaboration has resulted in a stellar product experience for GitLab users and a high-performing team.
Iain and I collaborated on multiple research projects, in which he led and synthesized the results in a digestible format for the entire team.
He also worked closely with both back and front-end developers on technical investigations and deep dives to ensure that the end user's voice and the experience were represented throughout the design process.
If given the chance, I would work with Iain again in a heartbeat and I would recommend him to any company looking to build world-class designs and highly-performant development teams.
- Tim R. Senior Product Manager @ GitLab
One of my passions is photography. I find the art of capturing a single moment to tell a story an incredible medium for exploring the world. Please take a peek at some of the pictures I have taken on my travels.
